What is a Community Manager?

I have been working in that role and function now for almost 18 months, yet it will be a very difficult job for me to define it. Why am I attempting to define it? Well, all my friends (the Non-geeks) keep asking me – what the hell is your job profile. Guys! Read this carefully and read it Very carefully – I am going to sincerely pour out my heart for you all here – yes I am awesome!

When understanding something, I have always found it useful to begin with the language. The Word “Community Manager” literally means someone who manages the community. So, what is a community? A Community is a ‘social group of any size whose members reside in a specific locality, share government, and often have a common cultural and historical heritage

For a company, a community is the pool of its customers, partners, suppliers, users, and can include Similar stakeholders (government, society, really!). What is important is that these entities are brought together to co-habitat a specific region. The members also depend on the strategic objectives and direction the company wants to move.

So a community manager is someone who manages this community for a company. Savvy?

What that means is that a community manager is an interface between the company and the community. It is the community manager that gets all the conversations done. He uses the social media tools and platforms to pitch the company’s perspective to the community and brings back ideas and feedbacks from the community to the company. He represents the company in the community and the community in the company. He is the one who balances the community’s welfare with the strategic objectives of the company.

In the present day world, where technology is being abstracted within daily life at a very fast pace resulting in almost instantaneous conversations; a community manager can make all the difference between a successful company and a not so successful company (lets avoid all negative speak). He would be the one creating opportunities, brands, and customer loyalty.

In my (not the very) next post, I will talk about some specific activities almost every community manager undertakes.

Take that huh!

How to Install Firefox 3.5 on Linux

This post was originally published on Digimantra.com

July 1st saw the release of Firefox 3.5. You must already be aware of what is new is version 3.5 and what makes it the awesome-est browser to-date, if not check this Firefox 3.5 preview video and the feature list for Firefox 3.5. In this post we are going to walk you through installing Firefox 3.5 in Linux (no installers for Linux). We’ll be doing it on Ubuntu 9.04, but it will work the same way on other Linux distributions too. Step 1 is to download Firefox 3.5 tarball from the Firefox site. Extract the Firefox 3.5 files from this tar ball and move them to an application directory of your choice. Anything like /home/user/apps/firefox35 (we will use this path as example in this post) or /usr/apps/firefox35 would work fine…

This post was originally published on Digimantra.com

What is the Drupal Content Management Framework

This post was originally published on Digimantra

In the previous post we introduced, Drupal the Content Management System. We also made a fleeting remark that Drupal is so powerful a CMS that it is also called a Content Management Framework. This time around, we will look at what makes Drupal THE content management framework.

This post was originally published on Digimantra



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